Sales & POS
Handling Returns & Refunds
5 min read
•Updated last weekSales Returns
Processing a Return
1Go to Sales > New Sale.
2Toggle the mode to "Return / Refund" (if available) OR create a negative invoice.
*Note: In v1.0, returns are handled via the "Sales Return" module specifically.*
Steps
1Navigate to Sales > Returns.
2Select the Customer.
3Add the Item being returned.
4Enter the Refund Amount.
If Cash Return: The amount is deducted from your daily cash.
If Credit Adjustment: The amount is credited to the customer's ledger.
Sales Returns
Batteries often come back due to warranty issues or wrong model selection.
Processing a Return
1Go to Sales > New Sale.
2Toggle the mode to "Return / Refund" (if available) OR create a negative invoice.
*Note: In v1.0, returns are handled via the "Sales Return" module specifically.*
Steps
1Navigate to Sales > Returns.
2Select the Customer.
3Add the Item being returned.
4Enter the Refund Amount.
If Cash Return: The amount is deducted from your daily cash.
If Credit Adjustment: The amount is credited to the customer's ledger.
info
Returned items are automatically added back to your inventory stock. Ensure the item is actually in sellable condition before accepting it.